Before you install the V-One software it is important to install the printer drivers. Most connection issues experienced are because the wrong drivers are being used. Remember to install the drivers with administrator privileges.
If you are using the latest OSX (10.11), Apple’s native drivers should automatically work with the V-One out of the box. There is no need to install a separate driver.
Download the V-One software installer for your operating system. Open the file and install on your system (see release notes).
If you are using OSX 10.10 and earlier, we strongly recommend that you upgrade to the latest version (10.11). This is due to problems with the built-in Apple drivers. More information here.
Our customer support team is here to help.